Vice President, Information Technology

VICE PRESIDENT, INFORMATION TECHNOLOGY East West Region | IT Operations DEPARTMENT Information Technology REPORTS TO Chief Information Officer LOCATION Remote United States EMPLOYMENT TYPE Full-time, Executive REGION East and West United States TRAVEL Light travel as business needs require Position Summary The Vice President, Information Technology East West Region is the senior technology leader accountable for IT operations, service delivery, and acquisition integration across the East West Region.

Reporting to the Chief Information Officer, this executive serves as a trusted operational partner and right hand to the CIO, with responsibility for regional infrastructure, telecommunications, applications, support services, financial management, vendors, and technology risk.

This is a hands-on executive operator role.

The Vice President will set direction and build a durable operating model while remaining close enough to the work to personally engage in major incidents, vendor escalations, integration decisions, and complex cutovers.

The role must balance speed, service, cost, compliance, and continuity in a geographically distributed home health and hospice environment where technology performance can directly affect clinicians and patient care.

The Vice President directly leads the Director of IT Services and Customer Support and is accountable for the effectiveness of the broader regional team, including EMR management and support, Tier 1 general support, employee onboarding and offboarding, and systems administration.

The role collaborates closely with East West Region leadership, the CIO, and the Chief Executive Officer.

First-Year Leadership Priorities Stabilize technology operations and protect business and clinical continuity through Day 1 and the post-close transition period.

Deliver technology separation and exit Transition Services Agreements on schedule, with clear dependencies, tested cutovers, and accountable owners.

Transition regional infrastructure and telecommunications into Central Pyramid governance and operating practices without disrupting patient care.

Establish reliable inventories, architecture records, support documentation, vendor records, contracts, runbooks, and site-level dependencies.

Rationalize vendors, contracts, licenses, and services to improve accountability, control cost, and reduce avoidable complexity.

Build an effective regional IT operating model, including service ownership, support tiers, escalation paths, performance measures, and team development.

Integrate the East West technology environment while maintaining operational stability, regulatory compliance, and a strong user experience.

Essential Responsibilities Regional IT Leadership and Service Delivery Provide executive leadership for regional IT operations and translate enterprise strategy into clear operating priorities, service commitments, roadmaps, and measurable results.

Lead the Director of IT Services and Customer Support and, through th...