[Vision Care] Associate Account Manager

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
MedTech Sales

Job Sub Function:
Channel Sales - MedTech (Commission)

Job Category:
Professional

All Job Posting Locations:
Seoul, Korea, Republic of

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges.

Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life.

Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

Position Summary

The Account Specialist is an entry-level role responsible for providing basic customer support and maintaining customer relationships under the guidance of supervisors.

The position focuses on executing assigned tasks, delivering quality customer service, and achieving individual performance objectives while developing professional and functional competencies.

Key Responsibilities

Customer Management


* Maintain and manage basic customer relationships to support business objectives.


* Respond to routine customer inquiries and provide appropriate assistance or service.


* Escalate complex customer issues to supervisors or senior team members when necessary.


* Ensure accurate recording and maintenance of customer information.

Customer Support & Service


* Provide timely and professional support to customers.


* Assist in resolving customer concerns within established procedures and guidelines.


* Support customer satisfaction initiatives through consistent service delivery.

Performance & Execution


* Achieve assigned individual performance goals and objectives.


* Execute assigned activities and tasks according to establish...