Security Dispatch Staff

Job Summary To provide and ensure delivery of 6-1-1 Emergency communication services, by effective organization and coordination of 24-hour operation for Santa Cruz Seaside Company (SCSC).

Monitors and dispatches on multiple radio frequencies including primarily: Security, Operations, and support departments.

Assists and provides support to the Boardwalk Manager on Duty (MOD).

Must maintain confidentiality concerning all guest and employee interactions, conversations, and incidents.

Performs various clerical duties.

Most Guest and Team Member interactions will be over the phone and radio.

Keeps accurate records in computer-aided dispatch, operates surveillance camera systems and monitors several alarm systems.

Communicates with the Santa Cruz Regional 9-1-1 Center.

Unique Job Requirements This is a unique opportunity to join Santa Cruz Seaside Companys Security Dispatch Team as a Security Dispatch Staff Team Member.

This position requires flexibility in scheduling and may include day, evening, overnight, weekend, and holiday shifts as needed to maintain operational coverage.

Receives radio traffic and phone calls regarding emergency situations.

Must follow Company grooming and hygiene policies.

Must be able to remain calm during high stress situations.

Must be able to work under minimal to no supervision.

Works in a fast paced environment while handling a variety of clerical duties.

Must be able to hear phone conversations.

Must be able to communicate clearly, concisely and efficiently both verbally and in writing.

Works closely with the Security Officers in the Security Department.

Offers support to Communications Staff as needed during the Fall and Winter season.

Job Tasks Use CCTV system to actively monitor park locations and Guests, as well as SCSC commercial and residential properties to ensure the safety of Boardwalk Guests and Team Members.

Operate multiple radio frequencies to communicate with Security, Operations and support departments andto dispatch support department personnel as needed Receive and respond appropriately to in-house maintenance, Security, and Team Member calls.

Send confidential e-mails and SMS messages Work independently and as part of a team answering multiple radios and phones lines Monitor and report alarms Provide assistance and support to the Manager on Duty and ensure the Boardwalk Manager on Duty is aware of emergency situations and/or priority incidents.

At the direction of Supervisor or Boardwalk Manager on Duty, responsible for activating emergency procedures, such as Park evacuations and Emergency Operations Center Record and log requests for Maintenance and Security Review and send out the Media Log Enter Field Interview cards and Trespass Notifications (TPN) Review the Media Log Review footage as requested Monitor and report alarms Perform all tasks under minimal to no supervision Must communicate issues requiring immediate attention to Supervisor or Dispatch staff as appropriate Operate a multiline ph...