Product Delivery Manager - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Customer Identity and Access Management (CIAM), you work to enhance and optimize the way CIAM products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Define and execute the product strategy, vision, and roadmap for CIAM solutions that deliver customer and business value


* Lead product discovery, market research, and stakeholder engagement to identify customer needs and prioritize requirements


* Own and manage the product backlog, ensuring alignment between development priorities, roadmap objectives, and customer outcomes


* Oversee end-to-end delivery of authentication and identity management solutions, ensuring security, scalability, reliability, and operational excellence


* Partner with engineering, security, compliance, and business teams to deliver innovative identity and access management capabilities


* Ensure compliance with applicable security, privacy, and regulatory requirements while maintaining a strong risk and control environment


* Monitor and report on key product metrics, including performance, adoption, cost, functionality, reliability, and risk posture


* Advocate for seamless and secure customer experiences while coordinating response efforts for authentication-related incidents and platform support activities

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills



* Proficient knowledge of the product development life cycle, design, and data analytics

JPMorganChase, one of the ...