Senior Product Associate, Card Customer Experience

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards.

This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes.

If you're passionate about empowering customers and building world-class digital experiences, this is your next career move.

As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships.

Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.

Job responsibilities


* Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities


* Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions


* Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition


* Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing ones


* Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisions


* Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels


* Define, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offs


* Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication

Required qualifications, capabilities, and skills


* 3+ years of experience in product management


* Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences


* Proven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholders


* Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management


* Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework

Preferred qualifications, capabilities, and skills


* Experience in credit cards, digital banking, or fintech


* Outcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmap


* Strategic thinking skills with the ability to inspire confidenc...