Assistant Amenity Manager

Assist the Amenity Manager with the day-to-day operations of all amenity areas, including fitness centers, lounges, pools, rooftops, clubrooms, business centers, and other resident spaces.Provide exceptional customer service and build positive relationships with residents and guests.Monitor amenity areas to ensure cleanliness, organization, safety, and proper presentation.Assist with scheduling, coordinating, and overseeing resident events, programs, and activities.Support the management of amenity reservations, bookings, access, and usage policies.Respond promptly and professionally to resident questions, requests, and concerns.Conduct regular inspections and report maintenance, safety, or operational issues to the appropriate departments.Coordinate with housekeeping, maintenance, security, vendors, and other property staff as needed.Assist with inventory management and ordering of amenity supplies and equipment.Help enforce property rules, policies, and amenity guidelines in a professional and courteous manner.Assist with vendor coordination and ensure contracted services meet property standards.Support opening and closing procedures and ensure amenities are properly secured.Maintain accurate records, schedules, incident reports, and other operational documentation.Assist the Amenity Manager with training and supervising amenity staff when needed.Provide coverage for the Amenity Manager during absences and assist with other property operations as assigned.

Qualifications 13 years of experience in hospitality, residential property management, customer service, events, recreation, or a related field preferred.Strong communication, organization, and interpersonal skills.Professional, friendly, and service-oriented demeanor.Ability to multitask and prioritize responsibilities in a fast-paced environment.Strong attention to detail and problem-solving abilities.Proficiency with Microsoft Office and basic administrative systems.Ability to work independently as well as part of a team.Flexibility to work evenings, weekends, and holidays as required by the property.

Physical Requirements Ability to stand and walk for extended periods.Ability to occasionally lift and carry supplies or equipment.Ability to perform regular inspections of indoor and outdoor amenity spaces.

Success in This Role The ideal candidate is highly organized, personable, proactive, and passionate about hospitality.

They take ownership of the resident experience, maintain high operational standards, and work closely with the Amenity Manager and property team to create a welcoming and enjoyable environment for residents and guests.