Reservations Agent

The Reservations Agent plays a key role in the success of the Central Reservations Department and the overall experience of visitors to Taos Ski Valley.

The agent is to assist prospective guests and repeat visitors to Taos Ski Valley in helping with secure accommodation, lift tickets, lessons, rentals, and other activities which may be desired or offered by the Central Reservations Department.

The Reservations Agent will have a strong working knowledge of all the lodging and activity options offered in Taos Ski Valley and the Town of Taos.

The Reservations Agent will try to up-sell services and options for potential and repeat guests.

The Reservations Agent shall strive to always provide exceptional service to fellow staff members and guests.

Works closely with off-site agents and managers to ensure the success of sales and guest satisfaction.

This job description is intended to be a broad description of duties.

You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities: Has a pleasant and courteous phone voice Follows departmental opening and closing procedures Answers phone calls and returns email in a prompt and professional manner Assists guests on the phone and through email communication with questions about Taos Ski Valley and the Town of Taos Sells and up-sells lodging, packages and mountain experiences to prospective and repeat guests Takes reservation calls and records crucial data on to call log Charges customer deposits to their credit card per department policy Maintains a good working relationship with fellow co-workers and with Central Reservations suppliersCommunicates effectively with guests, co-workers, off-site agents and managers Always maintains a professional demeanor and attitude Maintains a professional appearance Remains alert, courteous and helpful to the guests and colleagues at all timesDemonstrates reliable attendance on all work days Personal Skills: Strong personal character and commitment to Taos Ski Valley, Inc.s Commitment and Passions.Provides a guest experience that exceeds the guests expectations.Ability to gracefully and humbly accept criticism and opportunities for growth.Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge: Ability to sit for extended periods of timeAbility to work a flexible schedule including weekends, holidays, and evenings.

Strong computer and internet skills requiredPrior experience with Property Management Systems preferred Prior sales experience preferred Ability to read and write in English required Ability to speak foreign languages preferredAbilit...