Service Specialist

Department: Airport Reports to: Airport Manager Classification: Part-Time Effective Date: August 2026 SUMMARY The Service Specialist is a part-time position that works under the direct supervision of the Airport Manager.

The employee fuels and tows aircraft; collects and processes fuel and supplies payments; monitors 2-way radio and responds to aircraft requesting information; monitors airport systems; and performs general inside and outside minor maintenance which includes daily cleaning of the terminal building, including bathrooms.

This part-time position generally requires no more than 28 hours of work per week but may be temporarily exceeded when deemed necessary by the Airport Authority.

EXAMPLES OF RESPONSIBILITY Performs refueling of aircraft that includes climbing small ladders to fuel some types of aircraft.Maintains a clean workspace, terminal building, restrooms, and - when necessary - airport grounds.Communicates clearly and without hesitation with employees and customers.Maintains accurate records dealing with fuel usage and fee collection.Safely and efficiently operates: Point-of-Sale credit card machines; computers; adding machine; copiers; fax machines; and other miscellaneous office equipment.Fuels and tows aircraft by using proper, safe methods (training provided).Transfers fuel from the fuel farm to the fuel truck as required.Executes Airport Emergency Action Plan (when necessary).Assists in the training and supervision of new Airport Operations/Services personnel.Assists with the Airport Emergency cellphone when the Airport Manager is out of town or on vacation.Assists with the data recording and maintenance of equipment and facilities.Assists with the records and procedures for offloading of fuel into the fuel farm.Assists Airport Manager with inspections of airport facilities.The employee must be able to safely operate the following equipment: Fuel pumps and fuel truck, tug or tractor and tow bar required to move aircraft, lawn mowers, weed eaters and other lawn care equipment and 2-way radios (fixed and hand-held).Performs any other tasks as directed by the Airport Manager or Airport Authority.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Excellent communication skills, both oral and written.An ability to maintain a harmonious working relationship with co-workers and the public in a professional and courteous manner, with special emphasis on excellent customer service.Ability to work with minimal daily supervision.Ability to work a variable work schedule three (3) to five (5) days a week with weekend and holiday work required.Ability to report for work as scheduled and on-time and perform the duties of the position for a minimum of four (4) hours per day of work.Ability to learn how to safely and properly fuel various makes and models of aircraft, collect and process payments, and to properly communicate with aircraft using the radio.Ability to learn how to properly operate lawn mowing tractors and equipment.Ability to unde...