Field Service Support Coordinator, Hourly - NM

Job Description

As a Field Service Support Coordinator here at Honeywell, you will play a crucial role in supporting our field service operations by coordinating activities, managing schedules, and ensuring seamless communication between field service teams and customers.

You will report directly to our Field Service Manager and you'll work out of our Albuquerque, NM location on an On-site work schedule.

In this role, you will impact the efficiency and effectiveness of field service delivery, contributing to customer satisfaction and operational excellence.

Responsibilities

KEY RESPONSIBILITIES


* Coordinate and schedule field service activities to meet customer demands and service level agreements.


* Serve as a communication liaison between field service engineers, customers, and internal teams.


* Manage service documentation and ensure timely updates and reporting.


* Assist in tracking and resolving service issues to support customer satisfaction.


* Collaborate with cross-functional teams to support continuous improvement initiatives.


* Daily interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training material.


* Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements - maintain info in centralized system for the branch(es).


* Order supplies, tools, equipment for the technicians and others as needed.


* Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under direction from leadership.


* Handle all aspects of answering the phone: clients, suppliers, technicians, while multi-tasking with other duties and responsibilities.


* Look after new employee onboarding and offboarding - including ensuring completion of the required checklists for activities such as ordering p-cards, access cards, business cards, etc.


* Collect business-owned equipment and resources from exiting employees and ensure items are properly routed.


* Coordinate activities required for fleet management - including ensuring employee reporting, disposition of vehicles, and understanding requirements for requisitions and returns.


* Work with central team to ensure business licenses and documentation are maintained.


* Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals.


* Required to work daily within online systems such as SMS, Titan, SharePoint, and the SAP environment.


* Weekly payroll - review technician timecards, address missing time and overtime as well as address system issues (SMS, SAP, PeopleSoft, and eCharge).


* Processing labor and/or material TRAPs.


* Vendor set-up (Direct) - note this should go away soon with the automation of vendor set-up by sourcing.


* Manage Status 90 vendor invoices weekly.

Qualifications

YOU MUST HAVE


* Minimum of 1-2 years ...