Associate, Commercial Customer Care

We are your energy technology Partner.

Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating and digitalising industries, businesses, and homes.

Its technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems, enhancing performance, resilience, and sustainability.

The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory.

With 160,000 employees and 1 million partners in over 100 countries, Schneider Electric is consistently ranked among the world's most sustainable companies

About the Role

As Associate, Commercial Customer Care, you will be the first point of contact for our customers, delivering outstanding support and ensuring every interaction results in a positive customer experience.

You'll take ownership of customer enquiries from initial contact through to resolution, working closely with teams across Sales, Supply Chain, Logistics, Technical Support, Finance, and Customer Experience to provide timely, accurate, and professional solutions.

This is an exciting opportunity for someone who enjoys solving problems, building relationships, and making a real impact on customer satisfaction while contributing to a high-performing, customer-focused team.

Key Responsibilities


* Deliver exceptional customer service across phone, email, chat, and digital channels.


* Take ownership of customer enquiries and manage them through to resolution.


* Drive first-contact resolution wherever possible and minimise customer effort.


* Maintain accurate customer records and case documentation within business systems.


* Collaborate with internal stakeholders to resolve customer issues efficiently and effectively.


* Support order management, pricing, returns, credits, and general customer requests.


* Promote digital tools and self-service options to enhance the customer experience.


* Identify opportunities for process improvements and contribute to continuous improvement initiatives.


* Recognise and refer potential sales opportunities to the appropriate teams.


* Build strong relationships with customers and internal stakeholders while maintaining a customer-first mindset.

About You

We're looking for a customer-focused professional who is passionate about delivering excellent service and takes pride in creating positive customer experiences.

You'll bring:


* Experience in customer service, customer support, customer operations, or a contact centre environment.


* Strong communication skills with the ability to build rapport and adapt your style to different customers and stakeholders.


* Experience working with CRM, ERP, customer service, or order management systems.


* A proactive approach with strong ownership and accountability for outcomes.


* Excellent organisational skills ...