Member Service Advisor

Member Service Advisor | Hastings YMCA | $17.00 per hour At a Glance:Help lead the YMCA's front desk operations while creating an exceptional experience for members, guests, and program participants.

As a Member Service Advisor, you'll support daily membership operations, provide leadership to the member services team, assist with member engagement and retention efforts, and help ensure the Welcome Desk runs smoothly and efficiently.

Schedule Availability Requirements:Candidates must be willing and able to work a variety of shifts.

This part-time position offers 1 to 19 hours per week, with hours scheduled among the following shifts: Monday to Friday: 9:00 AM to 12:00 PM (Employees will generally be assigned one set weekday but must be available as backup coverage for other weekdays as needed.) Thursday: 4:00 PM to 9:15 PM Saturday: 6:45 AM to 12:00 PM or 12:00 PM to 5:15 PM Sunday: 6:45 AM to 12:00 PM or 12:00 PM to 5:15 PM Pay:The salary for this position is $17.00 hourly.

We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience.

The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1.

Job Summary:The Member Service Advisor assists the Membership Director to provide strong leadership at the front desk in order to ensure the overall delivery of excellent customer service to all members, participants, and guests.

The Member Service Advisor assists the Front Desk Manager in recruiting, staffing, training, and supervision of the membership team and handles the day-to-day operations of the member services desk.

2.

Essential Functions: Play a leadership role in providing excellent customer service to members and staff.

Provide work direction for part-time member service staff.

Perform the day-to-day operations of the member services desk to ensure that operations run smoothly.

This may include processing memberships and registrations, assisting with tracking, retaining, and contacting current and new members, managing comment cards, updating bulletin boards, ordering and maintaining adequate supplies, maintaining the membership computer system, assisting with financial assistance and special events, providing facility tours, and responding to member's questions and concerns.

Assist in implementing marketing initiatives for membership and all branch programs as needed.

Work closely with the Membership Director on continual process improvement for front desk operations and ensure financial integrity for members.

3.

Relationships: The position reports to the Membership Director who reports to the Executive Director.

The incumbent works closely with the Membership Sales Advisors, member service staff, YMCA members and program participants.

The incumbent assists in supervising the part-time member service staff.

4.

Qualificatio...