Dispatcher

Job ID: 528208

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

A Dispatcher is the point-of-service administrator tasked with meeting and exceeding our customer expectations.

This individual will address product questions, sales orders, order tracking, quotes and quality solutions to delivery needs.

Sustaining the high-level customer rapport with fast-paced and accurate service levels is key to the success of this position.

This position is responsible for dispatching trucks with outbound deliveries and scheduling backhauls as needed, coordinating with sales department, answering phones as needed and maintaining accurate records.

Job Responsibilities



* A smile our customers can hear over the phone - A pleasant, professional telephone presence with a clear voice, tone and demeanor is a must


* Prepare invoices, delivery tickets, and related shipping documents


* Experienced accurate data entry and document handling - Categorizing, filing, and maintaining ship ticket copies for audit purposes and file all customer records


* Coordinate deliveries with trucks and customers to ensure delivery time accuracy


* Plan and schedule effective delivery routes and work with trucks to cover loads efficiently


* Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements



* Must be able to multi-task with high attention to detail


* Skilled in MS Office Package with intermediate skill in Excel, Word, Outlook, accurate data entry and standard office equipment operations.

10-key experience a plus


* HS diploma or GED or equivalent in related experience required.

Intermediate math skills able to calculate pricing, calculate product by volume, weights or measures equations, and calculate percentiles accurately


* Experience with Lawson is preferred


* May require occasional lifting up to 50 lbs.


* Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling


* Sitting for extended periods of time

What CRH Offers You



* Highly competitive base pay


* Comprehensive medical, dental and disability benefits programs


* Group retirement savings program...