Warranty Repair Tech

Overview

ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp.

is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries.

The Company makes complex, often hazardous jobs possible safely and efficiently.

Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin.

Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ .

Summary - basic function of the role

Improve customer satisfaction and company profitability by providing prompt and accurate repairs for our customers while making fair and honest warranty decisions for both Enerpac and our Customers.

Work Schedule: Monday - Friday; evenings and weekends may be required

Location: In office Monday-Friday

199 Gateway Dr.

Columbus, WI 53925

Job Duties and Responsibilities



* Perform mechanical, hydraulic, and electrical troubleshooting and repair on all Enerpac products.


* Properly complete all necessary documentation on repairs, warranty repairs and credits.


* Fairly administer Enerpac's warranty policy.


* Report warranty issues to appropriate management, quality, and assembly cells.


* Communicate service findings and any charges to the customer.


* Remain current in company products, promotions, and pricing techniques.


* Package the product in an appropriate carton and perform minor paint repairs so the product is in acceptable condition before it is returned to stock or sent to the customer.


* Recommend improvements to:
+ reduce cost
+ increase service levels to customers
+ current company procedures and policies.


* Maintain a clean, safe, and organized work area.

Skills and Competencies


* Strong troubleshooting and problem-solving skills with prior mechanic experience desired


* Able to read parts lists, blueprints and hydraulic and electrical schematics in order to obtain revision levels, specifications and perform proper repairs.


* Able to express repair findings well both verbally and in writing.


* Able to make good warranty decisions based on customer input and repair findings.


* Self-starter with effective time management skills and the desire to work in a team environment


* Ability to figure discounts and pricing for billing customer repairs or issuing credits for returned product


* Must be able to hear/understand/speak with team members at all levels within a diverse workforce.

Education and Experience

Education Requirements : Technical background...