Complaint Quality Approver

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Job Function:
Quality

Job Sub Function:
Quality Assurance

Job Category:
Professional

All Job Posting Locations:
São José dos Campos, São Paulo, Brazil

Job Description:

We are searching for the best talent for Complaint Quality Approver to join our External Quality team located in São José dos Campos, São Paulo, Brazil.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-093144

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

The Complaint Quality Approver reports to the Manager, External Quality Operations and is responsible for independent, objective review and approval of complaint records to ensure investigations are complete, scientifically justified, and compliant with applicable procedures and regulations.

The role confirms that risk is assessed, root cause and actions are adequately supported by evidence, required stakeholders are involved, and the complaint record can be closed with a clear and consistent outcome.

This role is applicable to the approver of complaint records owned by the virtual External Quality site, including complaints received from other company affiliates for products manufactured at the site, and ensures alignment on investigation strategy and outcome across functions and sites as applicable.

The Complaint Record Approver provides independent Quality oversight throughout the complaint investigation lifecycle and grants final approval prior to record closure.

The role ensures that investigation strategies, Root Cause Analysis (RCA), and associated methodologies are appropriate, evidence-based, and involve the necessary stakeholders, including consideration of end-to-end supply chain impacts where applicable.

The approver supports investigation execution through ongoing review of progress, challenging assumptions when nee...