Project Manager - O&M Lead - PROJECT - Engineering Delivery Manager II

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success.

You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses.

Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Project Manager supports operational maintenance and sustainment activities for enterprise mission systems, with a focus on operational support, incident response, troubleshooting, user support, and release readiness.

This role works across technical, functional, cybersecurity, and customer stakeholder groups to help ensure work is executed within ServiceNow and aligned to operational and compliance requirements.

The Project Manager also helps drive continuity, issue resolution, and operational discipline across ongoing support activities.

Work you'll do:

As a Project Manager on the operations and sustainment team, you will be responsible for...


* Lead day-to-day operational support and sustainment activities for enterprise mission systems


* Coordinate incident response, troubleshooting, user support, and issue resolution across stakeholder groups


* Manage release readiness activities, including planning, tracking, and coordination with technical and functional teams


* Monitor work execution within ServiceNow and support adherence to established operational processes


* Coordinate with cybersecurity and customer stakeholders to support compliance with security, governance, and Authority to Operate requirements

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Engineering as a Service offering provides end-to-end design, implementation, and technology operations, leveraging our core engineering expertise.

We help transform engineering teams, modernize technology, & deliver complex programs with a product engineering mindset.

Our flexible delivery models- traditional teams, pools,...