Director, Enterprise Client Services

Ready to Shape Client Strategy and Drive Enterprise Success?
Be the Trusted Leader Behind Our Most Valuable Client Relationships!
Join Us as Director, Enterprise Client Services - Remote Role | Nationwide

What's in it for you?
Lead Strategic Partnerships: Manage and grow relationships with large, enterprise-level clients, serving as a trusted advisor and key point of contact.
Drive Business Impact: Develop client strategies that support retention, satisfaction, and long-term growth across major accounts.
Influence Across Teams: Partner closely with internal stakeholders to ensure seamless service delivery and successful client outcomes.
Own Executive Relationships: Engage with client leadership, provide strategic guidance, and identify opportunities to strengthen partnerships and expand business.

At Crawford, every claim represents a person and a community we help restore.

As a Director, Enterprise Client Services, you'll play a pivotal role in managing some of our most significant client relationships while ensuring exceptional service, strategic alignment, and long-term success.

We're seeking a proven client services leader with demonstrated experience managing large or major accounts, building executive-level relationships, and serving in a strategic account management capacity.

If you thrive on delivering value, influencing outcomes, and driving client satisfaction, we'd love to hear from you.

This is your chance to be part of the One Crawford family-where your leadership and expertise help create meaningful impact for clients across the country.

✨ Ready to lead enterprise client relationships and drive strategic success? Apply today and help us restore lives!

Under the direction of the Managing Director, Client Services, the Enterprise Client Leader, Client Services is accountable for leading Crawford USLA's relationships with its most strategic clients across all solution lines.

The role also supervises and monitors the activities of other Client Services team members who manage USLA clients, ensuring the consistent and effective delivery of products and services to clients, brokers, and carriers, with a focus on revenue growth, client satisfaction, and client retention.


* Bachelor's degree, or an equivalent combination of education and relevant professional experience.


* Ten or more years of progressive experience in a Third-Party Administrator (TPA), insurance carrier, or brokerage environment, with expertise in claims management, loss control, underwriting, or a related field, demonstrating the ability to acquire, develop, and profitably grow client accounts.


* Five or more years of experience in account management or a related role.


* High level of business acumen, including a strong understanding of accounting, finance, and economics.


* Strong leadership, relationship management, and team-building skills.


* Strong knowledge of claims products and services.


* Demonstrated ability to foster c...