Front Desk Supervisor- 2nd Shift

The award winning Grandover Resort & Spa - Wyndham Grand Hotel is currently seeking an outgoing, professional, and energetic Front Desk Supervisor.

Open availability, Holiday and Weekends required Job Responsibilities: Assist staff with expediting problem payments (e.g., problems processing credit cards).

Follow up with guest regarding satisfaction with guest-related issues.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Set up accurate accounts for each guest upon check-in (i.e., share withs, separate room/tax/incidentals, comp).

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Block rooms in the computer and identify designated requirements and requests.

Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Review shift logs/daily memo books and document pertinent information in logbooks.

Count bank at the beginning and end of shift.

Balance and drop receipts according to accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Anticipate and address guests service needs.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested.

Benefits: Healthinsurance Dentalinsurance VisionInsurance PetInsurance DisabilityInsurance PaidTimeOff 401(k)withemployermatch Employeecafeteria Uniformsprovided HotelDiscountProgram Employee Referral Bonus Program