Public Works Clerk III

Non-Public Safety Position (Applicants: Please be aware some questions asked on the application pertain to Law Enforcement.

Please only complete those questions if you are applying for a Public Safety Position) Public Works Clerk III Public Works Department JOB SUMMARY This position performs technical duties in support of the public works division as well as customer service functions.

MAJOR DUTIES Collects, sorts and distributes mail and performs a variety of other office duties.

Handles telephone calls for Public Works which may include interaction with governmental agencies and the public.

Files and retrieves documents, records, and reports and maintains the security and confidentiality of files and all departmental information.

Creates work orders/service orders and assigns them to field staff.

Close out work orders and service orders.

Answers telephone and greet visitors; provides information and assistance.

Types and proofread correspondence.

Assists with all customer service inquiries.

Works in a safe manner and reports unsafe activity and conditions.

Participates and attends all City sponsored training as required.

Create Requestion Orders to ensure all operational invoices are submitted in a timely manner.

Ensure day-to-day operations are completed and work directly with the Director & Superintendent on any and all tasks needed.

Performs other related job duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION Knowledge of customer service policies and procedures.

Knowledge of computers and job-related software programs.

Knowledge of modern office equipment.

Knowledge of department policies and procedures.

Skill in dealing with the public.

Skill in the analysis of problems and the development and implementation of solutions.

Skill in the preparation of clear and precise administrative reports.

Skill in oral and written communication.

Skill in the analysis of problems and the implementation of solutions.

SUPERVISORY CONTROLS The Director of Public Works & Deputy City Manager will assign work in terms of general instructions as well as spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES Guidelines include department policies and procedures.

These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY/SCOPE OF WORK The work consists of administrative and customer service duties.

Frequent interruptions contribute to the complexity of the position.

The purpose of this position is to provide technical support for the public works department.

Success in this position contributes to the efficiency and effectiveness of city operations.

CONTACTS Contacts are typically with co-workers, other city employees, customers, representatives of collections agencies, contractors, landowners, developers, vendors and members of the general public.

Contacts are typically to provide services, to give or exchange information, or to resolve problems.

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