Security Operations Center Shift Lead

Job Description Security Operations Center Shift Lead Physical security operations center · Santa Monica, California Location On-site -- Santa Monica, California Employment type Full-time, non-exempt (hourly).

Dedicated to one client account.

Pay range $37.50 - $40.50 per hour Entity M1 Global -- part of the Specialized family of brands About M1 Global Since 1994, M1 Global has grown from a local security provider to the trusted security partner of Fortune 500 companies worldwide.

We build security programs for complex enterprise environments -- from loading docks to data centers, headquarters to event venues -- powered by Aurix™, our proprietary automation platform that pairs skilled specialists with proven processes for industry-leading prevention, detection and reporting.

Wherever and however our clients operate, we integrate.

Protecting the companies that power the world.

The Role You run the shift.

Two operators work the console with you and you carry no routine queue of your own -- you own the escalation calls, you quality-check documentation before shift close, and you conduct the turnover the next shift depends on.

The no-queue rule is the point of the seat.

Supervision is most valuable at exactly the moment volume spikes, and a supervisor working the queue has already stopped supervising by then.

Coaching happens in the moment.

When a record fails your check it is corrected before the shift ends, not the following morning.

Key Responsibilities Shift Command • Run the shift.

Set priorities, balance load across the console, and reassign as events develop.

• Own escalation decisions on shift and make them against defined criteria.

• Coordinate the console response during declared incidents and crisis activations.

• Hold the minimum staffing standard and notify up immediately if the shift falls below it.

Documentation Quality • Quality-check every priority-one and priority-two record before shift close, and see that a failed record is corrected before the shift ends.

• Review documentation against the published standard rather than against personal preference.

• Conduct the shift turnover to a documented standard -- open incidents, system status, outstanding tickets, staffing status and watch items.

Operator Development • Coach operators in the moment on console technique, radio discipline, escalation judgment and documentation.

• Document coaching and development activity so progress is visible.

• Identify where a recurring defect is a training, procedure or staffing problem rather than an individual one, and raise it.

Interfaces • Serve as the console point of contact for on-site guard vendors and local security teams during the shift.

• Own the operations side of the handoff from the intelligence function -- acknowledgement, action taken and closure.

• Follow post orders and procedures as written, and flag where they no longer match reality.

Required Qualifications • Experience...