Specialist AFR

Title: Specialist - AFR 

Location: GSC BOG 

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities: 


* Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.


* Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. 


* Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites. 


* Give support on track & trace activities and performance reporting for Shipment Management Service Line.


*  Add value to our customers through continuous improvement initiatives.


*  Cross-training within the team 

 

Skills / Requirements: 


* Students/professionals in industrial engineering, international business, or related fields.


* Minimum of 1 year in Logistics.

OFR/ AFR Knowledge is a plus.

• Good communication in English B2 (verbal and written).


* Customer service and communication skills. 


* Teamwork and autonomy 


* Employees who have been in the organization for 12 months or in their current role 


* Employees that are not in transition projects