Route Service Representative

Get to know us:  NOVO Health Services offers linen management solutions to the healthcare industry.

NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs.

NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

The Route Service Representative (RSR) is the face of Simple, responsible for delivering an exceptional customer experience while driving account retention, revenue growth, and route efficiency.

This role owns the full lifecycle of assigned accounts—building strong relationships, identifying growth opportunities, and resolving challenges with a proactive, solutions-oriented approach.

We are seeking a polished, organized professional who thrives in a customer-facing environment and enjoys relationship-building, account management, and problem-solving.

Get to Know Us

Simple is redefining the healthcare linen industry through a customer-centric, white-glove approach to linen and garment rental services.

Backed by NOVO Health Services, an industry leader in healthcare linen management solutions, Simple serves as the specialty division offering premium, high-end solutions tailored to the needs of healthcare clinics.

With a strong focus on safety, infection control, and inventory management, Simple operates within NOVO’s TRSA and HLAC-accredited facilities, utilizing state-of-the-art processing equipment and best-in-class practices.

In just two years, Simple has experienced rapid growth—making this an exciting opportunity to join one of the fastest-growing organizations in the industry.

Key Responsibilities


* Comply with all federal, state, and local regulations, as well as corporate safety policies


* Serve as the primary point of contact for assigned accounts, building trust with key decision-makers and end users


* Deliver exceptional service by responding to customer needs with urgency and creative problem-solving


* Identify opportunities to grow existing accounts through additional products and services


* Optimize route efficiency to maximize productivity, control costs, and drive revenue


* Negotiate customer renewals and support long-term account retention strategies


* Generate referrals and communicate new business opportunities to Sales leadership


* Maintain a high level of professionalism, including appearance, organization, and customer interactions


* Deliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectively


* Collect and transport soiled linen to the plant for processing in accordance with safety standards


* Collaborate with Customer Success ...