Quality Manager

JOB SUMMARY: The Quality Manager is responsible for the development, administration, and continuous improvement of quality systems, processes, and standards that support organizational objectives, customer satisfaction, operational excellence, and regulatory compliance.

This position leads quality-related initiatives across Operations, Engineering, Service, Supply Chain, and other functional areas to ensure products, processes, and documentation consistently meet internal requirements and customer expectations.

The Quality Manager oversees warranty administration, machine acceptance and release, supplier quality performance, root cause analysis activities, corrective actions, calibration programs, and quality compliance efforts.

This role serves as a key partner to leadership and cross-functional stakeholders in identifying, escalating, investigating, and resolving quality-related concerns while driving continuous improvement throughout the organization.

ESSENTIAL DUTIES AND RESPONSIBIILITIES: Maintain knowledge of applicable quality requirements, industry standards, customer expectations, and ISO/ASME requirements; support compliance initiatives.Create, develop, and own the Overall Company Wide Process Landscape.

This is to be done through process flow creation, discovery, and documentation.Participate and contribute to monthly cross departmental meetings.

This role will also own regular cross departmental meetings.

Collaborate with Operations, Engineering, Service, Supply Chain, and Leadership to establish and improve quality processes, documentation, procedures, and standards.Oversee machine acceptance and quality documentation to ensure requirements aremet before release.

Own the Machine release process and authority to withhold release when quality, compliance, documentation, or acceptance requirements are unmet.Administer quality system processes, records, documentation, and controls; support audits, compliance, corrective actions, and continuous improvement.Provide guidance, training, and support on quality processes, documentation, standards, corrective actions, and improvement initiatives to necessary parties.Coordinate root cause analysisfor product, supplier, process, warranty, customer, and other quality issues; effectively communicate findings, corrective actions, and recommendations.Lead cross-functional quality processes, investigations, escalations, and corrective actions to drive accountability, resolution, and continuous improvement.Oversee warranty claims, returns, RMAs, SCARs, and related investigations; ensure tracking, documentation, communication, and resolution.

Coordinate approved dispositions and recommend ways to reduce warranty costs, failures, and recurring issues.Manage supplier quality programs, including scorecards, metrics, trend analysis, and communication of quality findings.Review andresolve quality concerns, customer complaints, and nonconformances; partner on corrective actions and verify effectiveness.Dev...