Customer Service Representative

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower.

Record events and prepare scheduled reports.

Responsibilities



* Answer incoming phone calls.


* Attend daily meetings as required.


* Review traffic for status, accuracy, and report any potential problems to the appropriate department.


* Confirm trip requirements are met.


* Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).


* Schedule barges as directed.


* Document all pertinent trip information and complete reports and written turnover plans for shift relief.


* Coordinate trip requirements including but not limited to


* Communicate delays to Sales and customers.


* Monitor heating orders.


* Ensure appropriate traffic is correctly entered into Oasis.


* Assess all criteria to determine shore tankermen service.


* All other duties as assigned.

Qualifications



* Follow procedures and verbal/written instructions.


* Organized, detail-oriented and accurate.


* Self-motivated and multi-task oriented.


* Strong written and verbal communication skills.


* Ability to operate standard office equipment such as a personal computer.


* Identify and review upcoming requirements (orders).

Education: High school diploma or formal training required; college degree preferred.

Experience: 1 year of logistics or maritime experience preferred.

Working Conditions: 12-hour shifts 7on/7off (0300 - 1500 or 1500 - 0300)