Senior Product Associate-Claims, Disputes Fraud and Operations

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Claims, Disputes, Fraud and Operations, you contribute to the team by leveraging your expertise in product development and optimization, including the use of AI-powered tools and automation, to make a significant impact.

You use user research and customer feedback to fuel the creation of innovative, technology-driven products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success, while driving the adoption of AI solutions to enhance efficiency and value.

Job responsibilities



* Collaborates with engineering teams using modern IDEs such as VSCode and BMAD to streamline product delivery


* Leverages AI-powered tools like GitHub Copilot and Claude Code to enhance product development and automation


* Supports agile delivery using ADF (Agile Delivery Framework) tools and best practices


* Champions the integration of AI and automation into product features and workflows


* Partners with cross-functional teams to drive innovation and continuous improvement in product offerings


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

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