Customer Relations Coordinator

General Summary: Are you an intuitive problem-solver who thrives on delivering excellent customer experiences? Were looking for a Customer Relations Coordinator to be a key connection point for our Automotive, Fluids, and Industrial Division customers.

In this role, youll manage orders from start to finish, ensure timely communication, and support our internal teams to keep everything running smoothly.

Essential Duties: What Youll Do Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.Complete contract reviews and manage revisions or changes to existing orders.Monitor open orders to ensure timely delivery and communicate updates to customers and production.Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.Manage customer scorecards and escalate concerns to appropriate department heads.Support Sales Account Managers on customer-related topics.

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