Field Service Supervisor

Our Construction Equipment group is seeking a full-time Field Service Supervisor to work onsite five days a week at our Tampa, FL location.

The Field Service Supervisor is responsible for leading, coordinating, and developing the field service team while ensuring safe, efficient, profitable, and customer-focused service operations.

This role is accountable for technician performance, service revenue, customer satisfaction, work-in-progress (WIP) management, work order accuracy, communication, and overall service department profitability.

Responsibilities for this role include but are not limited to:


* Organize and present at weekly tech meetings and safety training


* Maintain high-quality service delivery in an efficient, productive, and profitable manner


* Maintain ongoing maintenance schedules for service accounts


* Organize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work orders


* Assist or assign assistance for technician on accounts to ensure work quality


* Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors


* Maintain appropriate staffing level and workload distribution to meet customer and business needs


* Provide leadership and operational management for a team of 20+ Field Technicians


* Dispatch according to priority


* Meet or exceed monthly budgeted revenue with a 65% or higher GP


* Work with PSSR to quote repairs timely and accurately


* Open and close work orders with accuracy and clarity for customer billing


* Monitor employee training progress


* Discipline according to the Alta Handbook- working closely with HR


* Oversee payroll entry and audit for accuracy


* Purchase order acquisition and coordination


* Monitor work in progress daily


* Responsible for condition of service vehicles and facility


* Required to be in the on the weekend on call rotation for your segment


* Recruit / interview / hire technicians


* Perform yearly technician reviews


* Promote a positive customer experience


* Incorporates Alta's Guiding Principles into daily activities


* Performs other duties as needed

Key Performance Measures


* Field Service Revenue


* Service Gross Profit


* Technician Productivity and Utilization


* Billable Hours and Labor Recovery


* WIP and WIP Aging


* Work Order Turnaround Time


* Customer Satisfaction


* Work Order Accuracy


* Parts Capture and Revenue


* Rework Reduction


* Safety Performance


* Training and Certification Completion


* Overall Service Department Profitability

Desired Skills and Qualifications:



* 2-4 years of previous oversight experience preferred


* Dealership experience is highly preferred


* Good mechanical aptitude


* Excellent written and verbal communication skills


* Good customer relations and p...