Collections Specialist

Key Responsibilities Collections ManagementMonitor accounts receivable and identify delinquent accounts.Contact customers via phone, email, and mail to collect overdue payments.Negotiate payment plans and arrangements based on customer circumstances.Maintain accurate records of all collection activities and communications.

Customer ServiceRespond to customer inquiries regarding billing, payment discrepancies, and account status.Resolve disputes and escalate complex issues to appropriate departments when necessary.Provide guidance on payment options and company policies.

Compliance & ReportingEnsure all collection activities comply with company policies.Prepare and submit regular reports on collection progress, account aging, and recovery rates.Collaborate with internal teams (finance, legal, sales) to address account issues.