RCM Performance Excellence Specialist

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices.

Our mission is to help people Breathe better, Hear better, Live better.

At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care.

We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary The RCM Performance Excellence Specialist serves as a critical link between SENTA Partners' centralized Revenue Cycle Management team and its affiliated practices.

This role supports the Performance Excellence function by driving data-informed performance improvement across a dedicated group of high-priority practices.

The Specialist leads practice-level metric review meetings, facilitates cross-practice improvement initiatives, conducts denial root cause assessments, and translates analytical findings into actionable recommendations that enhance revenue cycle outcomes.

The ideal candidate combines strong analytical capabilities with exceptional communication and relationship-building skills, enabling them to support operational change across a multi-practice network with locations spanning multiple states.

Key Responsibilities Practice Partnership & Liaison Serve as the primary RCM Performance Excellence point of contact for assigned practices, building trusted relationships with practice leadership and operational staff.

Partner with Sr.

Manager and lead recurring practice metric review meetings, presenting KPI performance, trend analysis, and actionable improvement recommendations.

Translate centralized RCM strategies into practice-specific action plans, ensuring alignment between corporate objectives and local execution.

Act as a conduit for practice feedback, surfacing operational pain points and opportunities to the Performance Excellence Sr.

Manager and broader RCM leadership.

Resolve live payer and reimbursement issues raised directly by practice leadership (e.g., a specific payer/CPT denial pattern such as allergy testing reimbursement), acting as the first point of contact before an issue is escalated.

Performance Analysis & Reporting Monitor and analyze key revenue cycle KPIs -- including net collection rate, days in AR, denial rate, clean claim rate, and cash collections -- at the practice and platform level.

Develop and maintain performance dashboards, scorecards, and trend reports to provide real-time visibility into practice-level and cross-platform performance.

Identify performance outliers and variances, conducting deep-dive analysis to determine root causes and recommend corrective actions.

Prepare executive-ready summaries and presentations for leadership review, board reporting, and cross-functional stakeholder meetings.

Denial Root Cause Assessment & Mitigation Conduct structured denial root cause an...