VP - Education and Development Center - Americas; Cary, NC

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This senior leadership role is accountable for shaping and executing the Education and Training strategy across the Americas, strengthening education as a strategic growth and profitability driver for Customer Services.

The position leads, challenges, and coaches the regional organization to expand customer and employee education, improve operational performance, and enable scalable, compliant, and innovative learning solutions across NAM and LAM.

The role connects business strategy, portfolio development, infrastructure, digitalization, and field enablement to increase customer value, workforce competency, and profitable growth.

Scope:

Americas region, including NAM and LAM, covering customer and employee education, clinical and technical training, digital learning solutions, and SHS Imaging Business Areas.

Criteria



* Business impact: Supports CS In Vivo Americas business volume of approximately USD 2.5 billion.


* Operational scale: Oversees high-volume education delivery, including approximately 50,000 participant days per year.


* Complexity: Manages complex product introductions, ramp-ups, field enablement programs, and advanced training events such as MAGNETOM Flow.


* Strategic relevance: Directly contributes to SHS P&L performance through education-driven revenue, efficiency, customer satisfaction, and workforce readiness.


* Regulatory relevance: Ensures compliant training records, legal and regulatory readiness for new services, and adherence to EHS-relevant policies and facility operations.


* Regional reach: Covers education operations and stakeholders across the Americas countries.

Responsibilities and Mandate



* Translate the global Education and Training strategy into a clear regional execution roadmap across business lines, zones, and countries.


* Lead the planning, development, and delivery of employee education for approximately 600 Application Specialists and 1,500 Customer Service Engineers, delivering around 50,000 participant days per year with consistent quality.


* Define and expand the regional Customer Education portfolio by leveraging Education Center infrastructure, equipment, clinical collaborations, and strategic partnerships.


* Own regional capacity and infrastructure planning to ensure scalable, cost-effective, and future-ready education delivery.


* Drive operational excellence, transparency, and performance management across the Education business, including customer satisfaction, financial performance, process quality, and continuous improvement.


* Ensure safe, reliable, and unint...