Infrastructure Engineer III

Job Description

You belong to the top echelon of talent in your field.

At JPMorganChase, infrastructure isn't just a foundation - it's a competitive advantage.

This is your opportunity to bring deep storage expertise to a team that operates at global scale, where your contributions directly impact the stability and performance of critical financial services.

As an Infrastructure Engineer III at JPMorganChase within Enterprise Technology (Infrastructure Platforms), you apply strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline.

In this role, you will hold end-to-end accountability for the administration, stability, and resilience of the storage technology estate - spanning reactive incident management through to proactive automation and toil reduction.

You will operate on a structured shift rotation, including weekend day coverage, to ensure continuity of service and operational excellence across the infrastructure landscape.

Job responsibilities


* Apply technical knowledge and problem-solving methodologies to storage infrastructure projects of moderate scope, ensuring end-to-end monitoring, performance, and resilience of storage services running at scale


* Use enterprise-authorized AI capabilities to accelerate infrastructure analysis, monitoring, and capacity documentation, validating outputs and handling operational data according to sensitivity and security requirements


* Apply reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues, improve remediation workflows, and ensure changes are traceable, auditable, and aligned to resiliency and security expectations


* Operate and enhance block, file, and object storage platforms across on-premises and cloud environments, including performance tuning, capacity planning, lifecycle management, and resiliency testing such as failover and disaster recovery validation


* Lead incident response for storage outages and performance degradations, drive root cause analyses, and implement preventative actions to reduce recurrence


* Build and maintain automation for provisioning, patching, upgrades, replication, backup and restore, and compliance checks to reduce toil and improve operational consistency


* Create and maintain runbooks, escalation paths, and standardized operational procedures to support on-call readiness and team knowledge continuity


* Partner with infrastructure, network, operating system, database, and application teams to meet workload requirements and reliability targets


* Implement AI-driven observability and AIOps capabilities - including telemetry correlation, anomaly and regression detection, and large language model-assisted incident and runbook workflows - with a focus on accuracy, auditability, and safe rollout


* Own and continuously improve service level objectives, service level indicators, error budgets, and on-call rea...