Assistant Director of Financial Aid

Job Description

The Associate Director of Financial Aid for Student Services is a key member of the enrollment services team who works in collaboration with others within the division to provide essential student support services and with customer service excellence to prospective and current students and families.  The incumbent will participate as part of a management team overseeing departmental operations, make suggestions for business process redesign, monitor, and ensure compliance with policies and regulations; assist in preparation of financial aid and reconciliation reports for the institution, present financial aid information to prospective students and families and participate in open houses, orientation, and other campus events.  

ESSENTIAL SKILLS AND RESPONSIBILITIES 

Knowledge and understanding of best practices in financial aid management and a thorough understanding of related regulations.

Perform standard and advanced administrative duties with decision-making authority within standard operating procedures, with some discretion and limited supervision.

Plans, develops, evaluates, interprets, and enforces policies, procedures, goals and objectives for the program and operation in assigned area of responsibility; serves as an authoritative source of information regarding same.

Demonstrated experience providing positive and proactive approaches in identifying problems, creating innovative solutions, managing projects, leading teams collaboratively, implementing efficiencies and effectively using technology.

Prepares consumer information and promotional materials, forms, and presentations.

Liaise with the Office of Undergraduate Admissions to provide exceptional service to students and families in support of University strategic enrollment goals.

Supervises and provides expert assistance and training for financial aid staff members on financial aid processes for awarding student loans, grants, and scholarships, as well as training in federal verification, professional judgement, reporting, and data integrity.

Strong interpersonal and organizational skills and the ability to work with a diverse community Represents the office throughout the campus as well as externally, and serve as a resource to faculty, staff, and students throughout the university community.  Performs other duties as assigned. 



* Maintain Policy & Procedures and How To documentation for managed program(s) and tasks completed.



* Present virtually and in-person to various constituents about financial aid.



* Serve on university committees, work groups, task forces, and professional organizations as appropriate.



* Counsels students and families regarding all aspects of financial aid and financial planning.



* Revise existing awards to reflect changes in eligibility or allowable budget adjustments. 



* Exercise professional judgment in adjusting a student's application to accommodate documented, qualifying special an...