Training and Quality Assurance Manager, Global Security Operations Center

Job Description Training and Quality Assurance Manager, Global Security Operations Center Dedicated Enterprise Account Santa Monica, California Location On-site Santa Monica, California Employment type Full-time, exempt.

Dedicated to one client account.

Salary range $90,000 $115,000 annually Entity M1 Global part of the Specialized family of brands About M1 Global Since 1994, M1 Global has grown from a local security provider to the trusted security partner of Fortune 500 companies worldwide.

We build security programs for complex enterprise environments from loading docks to data centers, headquarters to event venues powered by Aurix, our proprietary automation platform that pairs skilled specialists with proven processes for industry-leading prevention, detection and reporting.

Wherever and however our clients operate, we integrate.

Protecting the companies that power the world.

The Role You own onboarding, certification currency and the quality assurance program across two operations centers an intelligence function and a physical security console function and you supervise neither of them.

That independence is the entire point of the role.

A supervisor cannot produce an independent score of their own team's work.

You sample, you score against a published rubric, you return the score to the individual and their supervisor inside five business days, and you run the quarterly blind calibration that keeps the rubric honest.

The client is invited to that calibration and the results are reported whether or not they are flattering.

You are also the reason a new hire is ready before they touch a live console, and the reason no one on the program is working on an expired credential.

Key Responsibilities Onboarding and Certification Own the onboarding pathway for both service areas, from offer acceptance to first unsupervised shift, including client environment orientation and platform training.

Track every required credential against its clock and escalate before expiry, not after.

No one works on a lapsed certification.

Schedule, fund and administer certification and recertification, and maintain the evidence record that proves it.

Quality Assurance Sampling Sample and score a defined minimum of intelligence products per analyst per month and incident records per operator per month against published rubrics.

Score every product and record associated with a priority-one event rather than sampling it.

Sample and score the handoff between the two service areas alongside product and record sampling, so handoff quality is measured rather than assumed.

Return scores to the individual and their supervisor inside five business days, and trend them so improvement or drift is visible rather than asserted.

Calibration and Rubric Integrity Run quarterly blind calibration sessions in which the functional managers and you score the same material independently and reconcile the differences.

Maintain and version the rubrics so scoring means the same thing this qu...