Patient Care Coordinator

COMPANY DESCRIPTION Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines.

Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors.

Above all, we are a team, and we are seeking the right team member to add to our foundation inOrlando, FL.

POSITION OVERVIEW The Patient Care Coordinator oversees the visitor and patient experience and ensures a personal, friendly experience for everyone entering the site or calling on the phone.

The Patient Care Coordinator serves as the face of the company and provides outstanding customer service and support to visitors, patients, and staff.

RESPONSIBILITIES Welcome patients and visitors by greeting them in a warm and friendly manner, either in person or on the telephone and answering or referring to inquiries.Optimize patients satisfaction by notifying appropriate staff of their arrival.Answer a multi-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system.Retrieve and distribute voicemails each morning.Coordinate patient meals, including placing food orders, processing receipts, and reporting to the finance department.

Stock patient refreshments and beverages.Ensure an exceptional patient experience by providing meals, entertainment, access to information, and personalized recognition for patients, caregivers, and their friends and family including meaningful milestones such as birthdays, anniversaries, randomization days, study completion days, first day of open label medication, and/or other important study or personal events.Maintain operation of coffee machines and reception copier equipment.

Ensure common areas are orderly, neat, and clean to provide a positive experience for patients and guests.

Assist with scheduling prescreen appointments.

Keep appointments on schedule by reminding patients and participants of their appointment the day before.

Provide necessary information to patients or participants to ensure they are prepared for the scheduled visit.

Maintain imaging vendor portal access and assist clinic staff (Clinical Research Coordinators and Physicians) with obtaining reports when requested.

Arrange patient transportation via UBER Health or other approved transportation vendor.

Manage the visitor and pest control logs.Order supplies as directed by the office manager and report expenses.Inventory patient stipend cards and report to the office manager on a weekly basis; troubleshoot and resolve card issues by communicating with the clinic and patients.Maintain a One Team approach to trial success.

To maintain healthy patient flow and ensure the success of all trials, team members may be temporarily reassigned to patient engagement or c...