Concierge - Residential - Part-Time

Residential Concierge Hospitality Experience Strongly Desired The Residential Concierge is responsible for attending to residents and engaging with them to ensure they have a top-notch experience while living in their building, neighborhood and city.

The Concierge is the first point of contact for residents when they enter, and is responsible for building strong relationships with them and other staff members.

Available Shifts: FridaySaturday: 7:00 AM3:00 PM SundayMonday: 3:00 PM11:00 PM Pay Rate is $17.00 per hour.

What You Will Do: Create a welcoming, hospitable experience in this residential building, assisting all our our residents with their needs and questions.Greet all residents by name upon their arrivalDeliver the highest quality customer serviceAct as the forward reception for potential residents coming for tours and interested in leasing apartments As directed by your manager, inform residents about building events.Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visitingMonitor building security via cameras and inform building management of necessary situationsReceive concerns and complaints from residents regarding building issues (i.e.

smoking, loud music, safety issue, etc.), solving when possible or reaching out to your URBN Manager for assistance as neededCommunicate open complaint situations to building management for assistance when necessary When assigned, manage the packages coming into the building and inform residents when packages have arrived using building software.When assigned, conduct site rounds on a specified schedule Ensure residents/guests vacate amenity areas at closingEnsure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services Youre Good At: Excellent written and verbal communication skills High level data and computer skills Great customer service orientation Strong critical thinking and creative problem-solving skillsAbility to connect at all levels with staff and residents, engaging with different stakeholders You Need: High school diploma required; college diploma preferredPrior hospitality experience and/or residential concierge/front desk2-3 years customer service Ability stand at a desk for 8 hours Knowledge of and ability to learn the community and local areaExcellent time management skills Ability to lift 40 pounds, and to carry for short distances Additional language skills is a plus