Cluster Front Office Manager-Crowne Plaza & Holiday Inn, Zirakpur

The upcoming Crowne Plaza & Holiday Inn Zirakpur marks an exciting new chapter in hospitality for the region.

Strategically located along the Chandigarh–Ambala Highway, the cluster hotel will bring together 335 well-appointed rooms across two renowned brands — 149 rooms at Crowne Plaza and 186 rooms at Holiday Inn, Zirakpur. 

The cluster will offer a diverse range of F&B experiences, along with a swimming pool, fitness centre, spa, and extensive banqueting facilities, including approximately 1,00,000 sq.

ft.

of meeting and event space.

With excellent connectivity to Chandigarh and key destinations across North India, it will be well-positioned to cater to business and leisure travelers, while offering versatile spaces for conferences, weddings, and social celebrations

Our guests’ memorable experiences have to start somewhere.

So why not with you? We’re looking for a Cluster Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

 

A little taste of your day-to-day:

 

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression 

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on PBX procedures and taking the lead during an emergency or crisis

 

What We need from you:

 

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English 

● Other languages preferred

 

What you can expect from us:

 

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives. 

 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to f...