Customer Service Representative II

Skills/Education:


* High School Diploma or GED.


* One to three years related experience or training; or equivalent combination of education and experience.


* Mathematical, Reasoning, and Language skills are required.


* Proficiency in Microsoft Office including Word and Excel.

Skills/Education:


* High School Diploma or GED.


* One to three years related experience or training; or equivalent combination of education and experience.


* Mathematical, Reasoning, and Language skills are required.


* Proficiency in Microsoft Office including Word and Excel.

Responsibilities:


* The CSR supports the service and installation departments.


* Answers telephone and directs calls to appropriate department.


* Processing incoming and outgoing parts.


* Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.


* Compares data entered with source documents to detect errors.


* Processes purchase orders.


* Take orders for residential install/service customers.


* Assist in scheduling and dispatching.


* Provides backup support for office staf

Responsibilities:


* The CSR supports the service and installation departments.


* Answers telephone and directs calls to appropriate department.


* Processing incoming and outgoing parts.


* Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.


* Compares data entered with source documents to detect errors.


* Processes purchase orders.


* Take orders for residential install/service customers.


* Assist in scheduling and dispatching.


* Provides backup support for office staf