Customer Service Representative II

Overhead Door Corporation has three operational divisions - Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie®Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) - all heralded as industry leaders.Skills/Education:


* High School Diploma or GED.


* One to three years related experience or training; or equivalent combination of education and experience.


* Mathematical, Reasoning, and Language skills are required.


* Proficiency in Microsoft Office including Word and Excel.

Skills/Education:


* High School Diploma or GED.


* One to three years related experience or training; or equivalent combination of education and experience.


* Mathematical, Reasoning, and Language skills are required.


* Proficiency in Microsoft Office including Word and Excel.

Responsibilities:


* The CSR supports the service and installation departments.


* Answers telephone and direct calls to appropriate department.


* Processing incoming and outgoing parts.


* Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.


* Compare data entered with source documents to detect errors.


* Processes purchase orders.


* Take orders for residential install/service customers.


* Assist in scheduling and dispatching.


* Provides backup support for office staff.

Responsibilities:


* The CSR supports the service and installation departments.


* Answers telephone and direct calls to appropriate department.


* Processing incoming and outgoing parts.


* Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.


* Compare data entered with source documents to detect errors.


* Processes purchase orders.


* Take orders for residential install/service customers.


* Assist in scheduling and dispatching.


* Provides backup support for office staff.