Service Coordinator Intern

Job Summary The Service Coordinator Intern will assist the Service Department with daily coordination and administrative tasks, including service scheduling, customer communication, order entry, documentation, and follow-up.

This internship is designed to provide hands-on exposure to service operations, customer support, business systems, and scheduling processes in an industrial and technical environment.

The intern will work under the guidance of the Service Coordinator and Service Managers while learning how service requests are received, organized, scheduled, and completed.

Essential Duties and Responsibilities · Assist with reviewing incoming service requests and collecting basic information needed for quotes or follow-up.

· Help prepare, update, and send service quotes and proposals under supervision.

· Enter and update service orders in company systems with accuracy and attention to detail.

· Coordinate with Service Managers on scheduling service technicians and confirming customer details.

· Update calendars, schedules, and service logs to help keep service jobs organized.

· Maintain records of customer communications, service orders, and completed work in FreeForm.

· Review weekly service reports and assist with follow-up on overdue reports or open service items.

· Monitor and respond to expediting requests, providing accurate updates on service order status and expected completion timelines.

· Help organize service documents, work orders, and project files.

· Observe and contribute to process improvement efforts by identifying simple ways to improve organization, communication, or follow-up.

· Complete other assigned projects or tasks while developing professional workplace skills.

Learning Opportunities Through this internship, the candidate will have the opportunity to learn about: · Customer service and professional communication · Service scheduling and coordination · Quote preparation and order processing · Use of business software, including Microsoft Office and service management systems · Team collaboration across service, sales, and operations · Basic reporting, tracking, and follow-up procedures · Industrial service, maintenance, and technical support operations Qualifications Education Currently pursuing an Associate's or Bachelor's degree in: Business Administration Management Supply Chain Management Operations Management Engineering Technology Industrial Technology Or a related field Skills & Abilities · Good organizational skills and willingness to learn new processes.

· Clear verbal and written communication skills.

· Basic knowledge of Microsoft Office, including Excel, Outlook, Word, and Teams.

· Attention to detail when entering information or preparing documents.

· Ability to balance multiple tasks with guidance and support.

· Positive attitude, dependability, and eagerness to learn and develop professionally.

· Ability to work with others and ask questions when needed.

Preferred Qualificat...