Clinical Program Assistant - Part time (20 hrs/wk)

Clinical Program Assistant - Part time (20 hrs/wk)
Program/Location: 550-45550 - Program of Assertive Community Treatment (PACT) North
FLSA Status: Non-Exempt
Supervisory Responsibilities: No
Reports to: Office Manager
About the Role
The Clinical Program Assistant performs a variety of complex clerical and administrative duties with minimal supervision in support of the PACT North program.

This role supports the team lead in all day to day operations and planning and serves as a key point of communication between staff, clients, families, and community partners while ensuring efficient office operations and coordination of program activities.

Responsibilities include triaging calls, coordinating communication, assisting with scheduling and reporting, maintaining client confidentiality, and providing administrative support to clinical and medical staff within a fast-paced behavioral health environment.
Key Responsibilities


* Perform and/or oversee weekly data entry of client service records, registration, and filing.


* Assist with preparing staff schedules, on-call schedules, and coverage coordination in accordance with labor agreements.


* Coordinate program purchasing, supplies, and office operations.


* Record admissions and discharges for statistical reporting purposes.


* Track and implement changes to office policies and procedures.


* Collect and organize data for reports and program operations.


* Manage mail distribution and office correspondence.


* Serve as receptionist as needed, including greeting clients, answering phones, and assisting visitors.


* Support clients, families, and community partners with questions and coordination needs.


* Maintain systems for client funds distribution, deposits, and communication with guardians or payees.


* Coordinate meetings, scheduling, room reservations, and material preparation.


* Prepare correspondence, reports, meeting minutes, and presentation materials.


* Maintain files and records to ensure compliance with licensing and contract requirements.


* Participate in supervision, meetings, and required trainings.


* Maintain HIPAA compliance and professional ethical standards.

Program-Specific Responsibilities


* Serving as a liaison between clients and staff, attending needs of office walk in and calls.


* Supporting both office staff and staff in the field.


* Supporting, monitoring, and coordinating the daily team schedules.


* Participate in and prepare for daily meetings.

Record minutes for Monday-Friday PACT Team meetings.


* Assist the Program Manager with collecting data for PACT fidelity reports and reviews.


* Maintain the PACT vehicle schedule.

What You Bring Education / Experience / Certifications


* High School Diploma or equivalent required; AA or BA Degree preferred.


* Experience in medical, mental health, or social services field preferred.


* Valid Washington State Driver's...