Source to Pay – Vendor Specialist

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Source to Pay - Vendor Specialist position and join our NAM Customer Service Finance team in Cary, NC.

This role is ideal for an operations-focused professional who enjoys solving problems, collaborating across functions, managing vendor relationships, and driving process improvements that support business performance and customer service excellence.

This is a hybrid position based in our Cary, NC office.


* Operationally execute transactional Finance business-related CS supplier PO creation, reconciliation, and follow through to payment


* Partner closely with Procurement, Service Business Management (SBM), Operations, Quality, Product Management, Lifecycle Organizations, Field Service, and Sales teams to support Source-to-Pay activities and resolve operational issues.


* Build strong working relationships across functions and proactively engage the appropriate stakeholders to drive solutions rather than operating within functional silos.


* Take ownership of cross-functional issues by leading investigations, coordinating impacted teams, escalating concerns when necessary, and maintaining communication through resolution.


* Facilitate information sharing, remove process barriers, and help teams understand their responsibilities and downstream impacts.


* Communicate proactively by providing timely updates, identifying risks and delays early, clarifying requirements, and maintaining transparency throughout the lifecycle of requests and issues.


* Collaborate with peers and business partners to identify process improvement opportunities, share best practices, and support automation, digitalization, and standardization initiatives.


* Contribute to team project objectives by helping transform traditional vendor management activities into an integrated, end-to-end Source-to-Pay operating model.


* Demonstrate a holistic business mindset by understanding how decisions and actions impact service delivery, vendor relationships, procurement compliance, financial performance, and customer outcomes.


* Promote a culture of continuous improvement, accountability, collaboration, and operational excellence across the Source-to-Pay organization.

Required Skills, Education and Experience


* 4-6+ years of experience


* Demonstrated knowledge of business processes, customer contract administration, purchase order management, vendor coordination, invoicing, and/or reconciliation activities.


* Demonstrated strong ownership mindset, with the ability to independently drive initiatives, take accountability for outcomes, proactively resolv...