User Experience Design, Senior Associate - Credit Products

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate on the Credit Products team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.

Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.

As a core contributor, align user needs with business goals.

Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.

Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

TheCredit Productsteam sits withinCardand is made up of designers, content designers, and researchers who are passionate about great design and our customers.

We createend-to-end journeysfor card products and features, includingChase Pay Over Time,My Chase Loan,Balance Transfers,Credit Line Increases,Credit Line Exchanges, Pricing and more.

Job responsibilities


* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices


* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction


* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making


* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users


* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings


* Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking


* Develop reusable frameworks and playbooksacross Credit Products and the broader ecosystem to accelerate speed-to-market and enable consistency at scale.


* Build strong relationships with cross-functional partners (Product, Strategy, Tech, etc.) and proactively identify opportunities to collaborate, incorporating diverse perspectives to elevate project outcomes and strengthen trust.


* Communicate design decisions clearly to stakeholders by articulating rationale, tradeoffs, and user impact to build alignment and drive buy-in.

Required qualifications, capabilities, and skills


* 3+ years in a user experience design or equivalent role dedi...