Customer Service & Logistic Manager

Customer Service & Logistic Manager

Job Description

Position Summary

The Logistics & Customer service Manager is responsible for overseeing and optimizing logistics & CSC operations across Taiwan, including customer order management, warehousing, transportation, and import/export activities, primarily through third-party logistics (3PL) partners.

The role ensures that logistics & orders performance meets company standards in cost, service level, and efficiency, while driving continuous improvement and operational excellence.

Key Responsibilities

Project Management and Cross-functional Collaboration


* Lead the end-to-end logistics transformation project, including timeline, resource, and stakeholder management.


* Lead the warehouse move project and avoid any risk impact business and problem solve.


* Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment.


* Manage data migration, system integration (WMS/TMS), and performance reporting setup.


* Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction

CSC & Logistics Operations Management


* Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g., OTD, inventory accuracy, cost control, damage rate).


* Standardize and continuously improve logistics processes (e.g., WMS interface, order fulfillment, return flow).


* Manage inbound, outbound, and international logistics operations to ensure

compliance with legal and customer requirements.


* Ensure high accuracy in order processing and timely delivery.


* Monitor service KPIs (OTIF – On Time In Full, fill rate, response time).

3PL Management and Performance Review


* Act as the main liaison between the company and 3PL providers.

Manage contracts, performance reviews, and monthly business review meetings.


* Establish 3PL selection and evaluation criteria based on pricing, capacity, flexibility, and service quality.


* Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues.

Cost and Efficiency Optimization


* Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities.


* Optimize delivery routes, shipment batching, and warehouse layouts to improve service efficiency.


* Support annual budget planning and ensure logistics KPIs and financial targets are achieved.

Team Leadership & Development


* Lead, coach, and develop the customer service and logistics team to deliver excellent service.


* Set team goals and monitor performance against service targets.


* Process Improvement & Cross-functional Collaboration

Qualifications


* Education: Bachelor’s degree or above in Logistics, Supply Chain Management, International Trade, or related fields.


* Experience: 7+ years of experience in logistics or supply chain management, ...