MTR - Automotive Service Writer/Parts Specialist

Automotive Service Writer / Parts Specialist Are you looking for more than a job in the automotive industry--an opportunity to use your skills in a workplace where faith, service, and excellence come together? At our faith-based car sales ministry, every vehicle, customer interaction, and team effort supports a greater mission: helping people move forward with dignity, hope, and purpose.

If you enjoy working with cars, solving problems, and being part of a Christ-centered team that values integrity, compassion, and meaningful impact, we invite you to consider joining us.

Position Summary The Automotive Service Writer / Parts Specialist serves as the primary point of contact between sales department, technicians, and vendors.

This position is responsible for providing exceptional customer service, accurately preparing repair orders and estimates, coordinating vehicle repairs, sourcing and ordering automotive parts, maintaining inventory, and ensuring an efficient workflow throughout the service department.

The ideal candidate is highly organized, focused, and possesses strong automotive knowledge.

Essential Duties and Responsibilities Service Writer Responsibilities Accurately document vehicle symptoms and repair requests.

Create repair orders with complete detailed information for technicians.

Prepare repair estimates and explain recommended repairs to sales team and supervisors.

Obtain authorization before repairs are performed.

Communicate repair progress, additional repair recommendations, and estimated completion times.

Schedule service appointments and manage shop workflow.

Coordinate with technicians to ensure efficient repair scheduling and completion.

Review completed repair orders for accuracy before closing.

Process invoices.

Maintain accurate customer and vehicle records.

Deliver exceptional customer service while resolving concerns professionally.

Parts Specialist Responsibilities Identify and source correct replacement parts using manufacturer catalogs, aftermarket systems, and vendor resources.

Order parts from approved vendors while ensuring competitive pricing and timely delivery.

Verify accuracy of received parts and inspect for damage.

Maintain organized parts inventory and storage areas.

Process returns, warranty claims, and core returns according to vendor requirements.

Track special orders and communicate expected arrival times.

Maintain inventory records and assist with inventory counts.

Ensure technicians receive the correct parts in a timely manner.

Monitor stock levels and recommend inventory replenishment.

Maintain vendor relationships and negotiate when appropriate.

General Responsibilities Work closely with technicians, management, and other departments to ensure efficient shop operations.

Maintain a clean, organized, and safe work environment.

Follow company policies, safety procedures, and ethical business practices.

Utilize shop management software, parts catalogs, and computer systems efficiently.

Assist with ad...