HIV Case Manager

POSITION SUMMARY HIV Case Managers provide strengths-based case management services topeoplewith HIV with the goal of successful engagement in comprehensive HIV Care.HIV Case Managers may specialize and work with particular populationsincluding female-identifying people, youth, and/or those lost to HIV care.

KC CARE CULTURE CODE KC CARE follows a culture code in all we do.

Our code determines how we work, treat each other, and move health equity forward.

As an employee of KC CARE, you will: Put patients first, always Treat all people with dignity, respect, and kindness Create safe places for others to share their voice; encourage creativity Always strive for improvement; keep learning Own your work, action, and mistakes no one is perfect Have fun work should be fun and we want you to have fun at KC CARE ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains regular contact with clients to provide ongoing assessment, support, intervention, and customer service.

This includes creation of an individualized service plan for all clients and timely follow-up with client plan of care as documented in client file (SCOUT Service Plan).

Serves as client advocate to ensure access to, and understanding of, needed services; this may include assisting clients in applying for government funded programs, connecting clients to legal resources, serving as client reference for service applications; and attending medical appointments to ensure client understanding of medical care and treatment regimen.

Maintains professional, well written, comprehensive, and accurate client record, documenting interactions with clients and/or on behalf of clients and according to program standards (SCOUT database).

Completes program reports and data requests in an accurate, thorough, and timely manner.

This may include, but is not limited to, monthly program reports and data requests from regional and state levels.

Participates in quality improvement projects as requested, including researching client data/trends, utilizing data measures to prioritize client contact, and streamlining internal procedures.

Evaluates client eligibility for government-funded programs (i.e.

Medicaid, Medicare, Social Security etc.), and provides referrals and follow up as appropriate.

Provides education to clients on HIV, medication and medical appointment adherence, viral load and CD4 lab results, and risk reduction strategies.

Enrolls/makes referrals for clients to enroll in the most comprehensive insurance plan available to them and assesses client eligibility for insurance premium and co-pay assistance.

Educates clients on process for submitting insurance and co-pay documentation and works closely with clients and necessary third-parties to maintain insurance coverage.

Performs on-call duties and acts as team leader on scheduled days (i.e.

educating new clients on system, triaging needs of presenting clients, coordinating intake, providing coverage for unavailable team members, serving as training resour...