Air Freight Director

Title:  Air Freight Director, ORD

Location:  Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

The Air Freight Director, ORD supports the execution of the airfreight strategy, provides airfreight expertise and monitors all air freight related activities performed at station level to effectively manage the end to end airfreight process.

This role also ensures optimization of airfreight transaction operations in line with customer requirements to deliver a cost/effective execution.

Key Activities



* Point of contact for OPS and Service Quality related issues (e.g.

customer complaints / escalations, exception management, shipment irregularities, service recovery, etc.)


* Supports local process enhancements and ensures compliance of global improvement initiatives and standard procedures.


* Contributes to country air freight product agenda and projects/initiatives.


* Supports execution of Gross Profit Improvement Program in country.


* Communicate implications of regional and country airfreight policies/guidelines and support training with stations and gateways


* Support business development and tactical opportunity conversion by providing operational expertise and ensuring operational customer requirements are met


* Support development and drive implementation of new solutions/services incl.

sector specific solutions


* Supports Spot Quote Pricing strategy


* Support and drives compliance to KPIs, with special focus on timely responding to requests


* Supports and drives adherence to usage of tools and sources as defined by Pricing group


* Drive cargo optimization in air/cartage vendors


* Assists with airline relationship building, and local rate negotiation


* Contribute to ensure achievement of business growth, revenue & profitability.


* Ensure compliance of stations & gateways with customer SOPs and global and regional airfreight policies and guidelines.


* Ability to influence decisions/actions by providing value-added feedback into the organization/function and country management.

Required Skills/Knowledge



* 10+ years professional experience in freight forwarding airfreight operations (i.e.

handling, documentation, clearance) required


* 5+ years of leadership/management experience required


* Experience using CargoWise software preferred


* Computer skills (i.e.

Microsoft Office tools, intermediate level in Excel)


* Highly organized, project management tools and expertise.


* Analytical skills, detailed oriented.


* People management skills

Pay...