CRM Analytics Lead - Vice President

About JPMorganChase Workplace Solutions (JPMWS)

J.P.

Morgan Workplace Solutions (JPMWS) has a diverse client base of over 2000 corporate clients, ranging from early-stage start-ups to established multinational corporations, JPMWS manages nearly $370 billion in assets for 1.8 million corporate employee participants.

Our team has over 600 experienced professionals in 17 locations worldwide.

Role Summary

As a CRM Analytics Lead within the Workplace Solutions Client Relationship Management team, you will help drive business performance by leading reporting automation, data analytics, and executive-ready presentations that enable the team to deliver exceptional outcomes.

You will act as a trusted partner to CRM leadership by bringing structure, governance, and a data-driven mindset to high-impact initiatives, while building scalable tools and insights across client satisfaction, revenue and growth, pipeline activity, and operational performance.

You will also work closely with the broader Client Service leads to bring a holistic picture of our clients to a wider audience.

This role is ideal for a candidate who blends strong project management and stakeholder influence with hands-on technical capability (Python and/or VBA), advanced Excel skills, and the ability to translate complex data into clear narratives via PowerPoint.

Key Responsibilities

Reporting Automation & Analytics


* Design and maintain automated reporting solutions for CRM leadership and client teams, improving speed, accuracy, and consistency of recurring deliverables (weekly/monthly/quarterly business reviews).


* Build and enhance analytics dashboards and KPI frameworks (e.g., client health, revenue/growth performance, adoption trends, service metrics, pipeline activity) with clear definitions and governance.


* Develop repeatable data pipelines and analysis workflows using Python and/or VBA (as well as Excel Power Query/Pivot Tables), with strong documentation and controls.


* Identify data quality gaps and partner with stakeholders to improve source-of-truth alignment, metric definitions, and reporting processes.

Executive & Client-Facing Presentations


* Produce high-quality, data-driven PowerPoint materials for senior leadership updates, client strategy discussions, and business reviews, translating quantitative insights into an executive narrative.


* Create compelling visualizations and "story-first" decks that connect results, drivers, risks, and recommended actions.


* Manage presentation timelines in a fast-paced environment, ensuring accuracy, design excellence, and message discipline.

Business Management, Project Delivery & Governance


* Project manage key workstreams that support the CRM operating model, including strategic initiatives, process improvements, and rollout of new tools/workflows.


* Maintain core project artifacts (plans, RAID logs, status reporting, stakeholder updates, post-implementation reviews) and drive tim...