Retail Operations Manager Apprentice Short Pump

Purpose We believe that work is a foundation for empowering individuals, strengthening families, and building prosperous communities.

Mission Our mission is changing lives...helping people help themselves through the power of work.? Core Values Innovation, ?Respect, ?Integrity, ?Learning, ?Teamwork, Commitment Position Summary A Retail Operations Manager-Apprentice (ROM-A) is an external management qualified associate requiring training and exposure to the Goodwill organization, its culture and processes.

The role is designed to prepare the associate for full store management responsibilities.

Under the guidance of the experienced leaders, the ROM-A will learn to oversee daily operations, drive sales performance, and lead a team to deliver exceptional customer experiences.

This position combines hands-on experience with structured training modules to build proficiency in Goodwill retail management, operational efficiency, and team development.

Essential Duties(Other duties within the scope of this position may be assigned.) 1.

Identifies work to be done, prioritizes and delegates, and assists in developing associates to drive store financial goals.

2.

Promotes and sets the example for Goodwills standards of exceptional customer service, both internally and externally.

3.

Assists the store management team with meaningful communication through onboarding, monthly meetings, check-ins, and appraisals.

4.

Solicits customer and associate feedback.

5.

Recognizes and rewards behaviors that reinforce progress and success, utilizing all recognition programs.

6.

Maximizes the value of all donated goods.

Ensure donations are received and processed quickly and efficiently.

7.

Adheres to Goodwill operational standards.

This includes pricing, rotation, schedule and plant returns.

8.

Demands a high level of excellence in the standards of dress code, visual presentation, and housekeeping.

9.

Submits all closing reports, accident reports, risk training reports, and UKG documentation correctly and on time.

10.

Ensures the security of all company assets.

11.

Utilizes management information tools such as daily sales, production reports, sales by commodity, Round Up reports, and monthly variance reports to determine and measure store activity.

12.

Communicates directly, consistently, and promptly with direct supervisor and other management team members relating to problems with store operations and personnel.

13.

Attends/completes formal training both in-person and on-demand.

14.

Will be required to float around the district for both learning and development, as well as supporting locations in need of additional support.

Supervisory Responsibilities The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearance High School Diploma or GED preferred.

3-5 Years' experience in related field required.

No professional certifications are required for this position.

Valid sta...