Freight Agent

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder 

(CIF). 

 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

 

Role Overview          

The Freight Agent will be responsible for monitoring and administrating freight collections and deliveries, while overseeing on-road transport operations to ensure all movements are completed efficiently and in line with company standards. 

 

This role involves planning export linehauls, maintaining accurate data within internal systems, and ensuring all shipments are processed in accordance with established quality procedures.

Acting as a key operational link, the Freight Agent will liaise regularly with customers, suppliers, and internal DHL Freight partners to track consignments, resolve issues, and deliver excellent service.

 

Key Responsibilities:


* To monitor and administrate freight collections and deliveries, plus manage on the road transport operations to ensure successful completion.


* Liaise with customers on a regular basis to monitor and process consignments and solve any operational problems


* Keep internal communications with other DHL Freight partner as necessary 


* Process, maintain and update data on company systems


* Ensure shipping process is carried out in line with the company's processes and quality procedures


* Prepare required paperwork for Suppliers expert user in house TMS systems 


* Planning of Export linehauls


* Participate in Monthly Team briefing sessions and weekly performance dialog meetings


* Complete all statutory and mandatory training as and when required


* Ensures that all interac...