Manager

Deloitte delivers long-term value to clients by providing industry-leading risk management solutions to assist clients in managing key risk domains including Cyber, Forensic, Strategic, and Financial Risk.

Deloitte's solutions enable leading global organizations to focus on their core competencies and mission-critical challenges, while maximizing the power of risk management to protect and grow their businesses.

Deloitte is focused on building, delivering, and managing large-scale solutions to establish long-term relationships where Deloitte's solutions continue to grow and evolve with rapidly changing market needs to drive differentiated results and insight to help our clients more cost-effectively manage their business.

Work you'll do

As a Cyber Operate IAM Managed Services Delivery - Manager on the Cyber Services team, you will be responsible for overseeing teams that build, monitor, and manage various Identity and Access Management (IAM) technology platforms including IGA, Unix (Centrify), Mainframe, AS400, Authentication, PAM, AWS, Azure and AD along with related operational processes.


* Serve as technical program manager for multiple IAM solutions, managing large-scale client environments and aligning service delivery to client needs and industry standards.


* Coordinate across business units, information technology teams, and client stakeholders to translate business needs into IAM solutions and present IAM metrics and reports to senior management.


* Manage IAM incidents and service requests end-to-end, including high-severity production issues, major incident calls, service restoration, root-cause analysis, and delivering resolutions.


* Coordinate with cross-functional teams and client stakeholders to resolve IAM issues, identify risks and mitigation plans, and escalate issues promptly to reduce business disruption.


* Perform gap analysis and drive continuous improvement by resolving recurring issues, introducing process or technology enhancements, and supporting automation initiatives that deliver business value to clients.


* Collaborate with security, infrastructure, and business stakeholders to troubleshoot complex IAM issues, improve processes, and support access governance across cloud and on-premises environments.


* Work with product vendors on defects, releases, and patch/hotfix rollouts.


* Apply ITIL processes across incident, service request, change, and problem management.


* Maintain and ensure compliance with technical documentation, including runbooks, operating instructions, configuration standards, and RACI documentation.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams
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