Regional Operations Director

Primary Function The Regional Operations Director, is responsible for the strategic direction, leadership, and profitable management of Lift Systems product support, parts and service, delivered through the Virgina region's local branches.

The role ensures efficient, profitable parts, service, and rental sales and operations while maximizing sales revenue, gross-profit margins, and achieving operating-income goals and performance benchmarks.

It combines long-range strategic planning with hands-on regional execution and drives ease of doing business and customer-relations activities that enhance continued service utilization and support total machine sales throughout the Company.

Ideal work office location would be Chesapeake, VA, Richmond, VA, and/or Roanoke, VA.

Compensation

Starting salary from $153,079.00 annually, with higher compensation considered based on experience, qualifications, and business needs.

Essential Duties

Strategy & Business Planning


* Develop the company's strategy for current and new product and services offerings to ensure achievement of business-unit revenue and profitability goals


* Shape and drive the long-range product-support strategy for Lift Systems parts and service to meet corporate growth goals


* Partner across the business and with the leadership team to formulate long-range product planning, business plans, and strategic initiatives, including new service approaches that increase overall company profitability


* Collaborate with sales and marketing leadership to establish optimal market pricing and product and services positioning


* Define measurable success goals for existing and new products and solutions, working with contributing areas to ensure the supporting metrics are effectively captured

Regional Operations Management


* Plan and manage overall parts and service functions across Virgina region's local branches to ensure maximum profitability while delivering superior customer service and enhancing total machine sales


* Assess parts and service operations sales performance monthly to determine the actions needed to improve sales and profitability


* Evaluate the overall quality of service-delivery systems, including through the Hyster-Yale Customer Satisfaction Program, and introduce new approaches that enhance product support across the Company


* Establish and track operational performance standards, including technician utilization and productivity, parts availability and inventory turns, service response and cycle times, warranty recovery, and safety compliance


* Develop and achieve annual and long-term technician capacity and capability growth plans

Financial Performance & Budget


* Develop, administer and own the annual operating budget for the Lift Systems parts and service business units in accordance with overall company plans


* Maximize sales revenue, gross-profit margins, and operating-income standards across both parts and serv...